About Blank

Construction workers, craftsmen, merchants, drivers, consultants, freelancers… Blank is an application backed 100% by Crédit Agricole Group, the world’s 10th-largest banking group, and supports all self-employed professions by meeting their specific needs. How? By combining a professional bank account with administrative and financial management tools. Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application. 💪 Blank gives them every chance of success!

Our added value : ️
⚡️ Ultra-fast account opening (approx. 5 minutes).
🧾 A complete and intuitive quotation editing tool.
😎 Our support team is available to assist our community, and our business experts are trained in all administrative, legal, and accounting matters.
🔗 100% insurance coverage tailored to the risks faced by self-employed workers (injuries, incidents, professional liability, pension, etc.).
➡️ To sum up, Blank’s value proposition is to give professionals all the confidence they need to focus on and grow their business, and succeed.
Our ambition? We want to continue accelerating our strong growth in the Italian Market!

Objective

As the first point of contact with our prospects and customers, your main missions are to ensure that the maximum number of prospects become clients while ensuring that our new customers are aligned with the compliance rules specific to the banking sector (fraud prevention, KYC process) and handle promptly customers requests to make sure they stay satisfied.

Your responsibilities

Under the supervision of our Onboarding Manager Italy, we are looking for a motivated and customer-centric individual to join our Italian Onboarding team as a Customer Operations Intern.

This position is strategic and central to the company: you work at the crossroads of different teams (operations, compliance, marketing, product) and you have a direct impact on our success.

This internship will last 6 months and would give you the opportunity to :

• Join a fast-growing international fintech
• Join a young and dynamic new company on the Italian market, backed by a major group
• Be part of a small team where your voice will be heard
• Be hired in a full time position at the end of your internship

For this position, your salary will be 1000€.

Requirements:

You may be a good fit if :

• You are an Italian speaker and have professional knowledge of English;
• You're looking for a 6-month internship to complete your studies (preferably in one the following fields: Business/Economy, Law/Jurisprudence, Communication, Languages).
• You have at least one experience interacting with clients or prospects.
• You are curious about banking topics.
• You possess a strong sense of customer relations, empathy, and are comfortable doing phone calls.
• You are proactive and enjoy taking initiatives.
• You know how to step back and keep your calm in the most complex situations.
• You are proficient in English. Speaking French is a plus.

Hiring process

For this position, our recruitment process consists of 3 steps :

• Video interview with Stefano, Onboarding Manager - 45 minutes
• Physical meeting with the team - 1 hour

At Blank, we celebrate diversity as an opportunity for growth and corporate enrichment. In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual.