About Blank

Construction workers, craftsmen, merchants, drivers, consultants, freelancers... Blank is an application backed 100% by Crédit Agricole and supports all self-employed professions by meeting their specific needs. How ? By combining a professional bank account with administrative and financial management tools. Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application. 💪🏽 Blank gives them every chance of success !

Our added value

⚡ Ultra-fast account opening (approx. 5 minutes)

🧾 A complete and intuitive quotation and invoice editing tool

📈 Automated URSSAF declaration (Blank is the first banking player to offer this feature) and many other new tools.

😎 Our support team is available 7 days a week by e-mail and telephone, and our business experts are trained in any administrative, legal and accounting topic.

🔗 100% insurance coverage tailored to the hazards of self-employed workers' lives (hardware, injuries and incidents, professional liability, pension, etc.).

➡ To make it short, Blank's value proposition is to give professionals all the confidence they need to focus and develop their business, and succeed.

📚 Already in the top 3 of online pro accounts, Blank was born in 2019 within the startup studio La Fabrique financed by the Crédit Agricole Group, the world's 10th largest banking group. We now have nearly 70 talents, and a first TV campaign that reached 15 million people in France in 2021.

Our ambition is to continue to accelerate our strong growth by launching our offer in Italy, and soon Europe !

Your mission

Launch and operate Blank Customer support in Italy and adapt our current ways of working to the local market, while ensuring brand consistency and achieving business goals.

We are seeking a motivated and customer-centric individual to join our team as a Customer Success Officer Italy.

In this role, you will be responsible for ensuring our customers' success by providing exceptional support, building strong relationships, and proactively addressing their needs.

As a Customer Success Officer, you will be the primary point of contact for our customers, helping them navigate our products and services, and ensuring their overall satisfaction.

Your responsabilities

• Process readiness: Familiarize yourself with the tools and processes used in France and contribute to their adaptation to the Italian market (wording, translation,...).
• Customer relationship: Process, anticipate and proactively address level 1 customer needs, providing timely and effective solutions to their inquiries, concerns, and issues. Act as the escalation point for complex customer cases.
• Product Feedback and Improvement: Creation and follow-up of bug tickets (Jira) by working closely with the product team to identify the best solutions for investigating and fixing bugs (process improvement, feature developments, etc.).
• Back-office processing: account closure, card order, ID change request (with compliance analysis), recovery etc ...
• Continuous improvement of customer relations: updating of FAQs, automation of processes, optimization of dashboards...

What you’ll bring

• 2-3 years of experience including a successful first experience in customer relations.
• You are familiar with support tools (Zendesk, Jira, Hubspot). Otherwise, you are eager to discover their every secret.
• You are fluent in Italian and proficient in French and English.
• You are curious about technical banking topics.
• You are naturally endowed with a keen sense of customer relations, and your empathy is recognized by everyone.
• You are an spelling champion.
• You know how to step back and keep your calm in the most complex situations.
• You are proactive and enjoy taking initiatives.

The hiring process

• Visio or physical interview with our Country Manager Julien Fanara - 60 minutes
• Visio interview with members of the onboarding and support team - 60 minutes
• Case study preparation and presentation - 60 minutes
• Visio interview with our co-founder and CEO Simon Parisot - 60 minutes